Getting The Customer Service You Want
From parcels that don’t turn up, to cleaners that damage
your garments, to dentists that terrify you and drs that belittle you, In my
world service is service whatever angle your coming from and how little or many
initials you after your name, if your seeking help and advice or a product, how
people deal with your needs as a customer or client or patient either on or off line should be just
as important as the outcome.
Although A teases me for acting like the queen and never
carrying hard cash I don’t believe that I’m particular demanding as a person, I’ve
have been known to embarrass friends by helping clear plates at restaurants
when I have seen the waitress struggle. I've done my fair share of plate pushing so if I can help a sister out I will. Good service makes your day go smoothly
bad service can ruin at least a couple of hours of your day, statistics show
that we human beans (this is not a typo) remember the bad things for much longer than good, so I
guess there's an argument for business and services to help make people feel really
cared about, special and help them achieve what they need to with minimal
effort and when something goes wrong to see it as an opportunity to win back
your confidence quickly.
I hate with a vengeance when the speed and pleasure of
purchasing on the Internet is undone, if something goes wrong with a product
and you have to spend hours and hours of time on the phone being passed from
one person to another before things can be resolved. This is an area where buying
in store can be a better option. I've experienced my share of the good, bad and ugly sides of customer service, I thought it might be useful to share some of my experiences and some advice on how to get a better result when things go wrong.
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